Refund Policy
Returns & Eligibility
We accept returns within 60 days of delivery. To be eligible for a refund, returned items must be unused, unwashed, and in their original condition with all tags attached.
Items that show signs of wear, damage, or alteration may not qualify for a refund.
How to Request a Return
To initiate a return, please contact our customer support team at support@ediktedmall.com with your order number and reason for return. Our team will provide return instructions once your request is reviewed.
Returns sent without prior authorization may not be accepted.
Refund Process
Once your return is received and inspected, you will be notified of the approval status of your refund. Approved refunds are processed within 5–10 business days and will be issued to the original payment method used at checkout.
Please note that it may take additional time for the refund to appear on your account, depending on your payment provider.
Non-Refundable Items
Certain items may not be eligible for refunds due to hygiene or safety reasons. These items will be clearly marked as non-refundable on the product page.
Return Shipping
Customers are responsible for return shipping costs unless the return is due to a damaged, defective, or incorrect item. Original shipping fees, if any, are non-refundable.
Damaged or Incorrect Items
If you receive an item that is damaged, defective, or incorrect, please contact us within a reasonable time after delivery. Include your order number and clear photos of the issue so we can assist you promptly.
Contact Us
If you have any questions regarding returns or refunds, please reach out to our customer support team:
- Choosing a selection results in a full page refresh.