Customer Service Policy

Our Commitment

At Edikted, we are committed to providing a smooth, reliable, and enjoyable shopping experience. Our customer service team is here to support you before, during, and after your purchase, ensuring clear communication and timely assistance.

Customer Support

For any questions regarding orders, shipping, returns, refunds, or general inquiries, our support team is available to assist you.

Email: support@ediktedmall.com

We aim to respond to all inquiries as promptly as possible.

Order Assistance

Our customer service team can help with:

  • Order status and tracking information

  • Order modifications or cancellations before shipment

  • Delivery questions and shipping updates

  • Return and refund requests

Once an order has been shipped, changes may no longer be possible.

Returns & Refund Support

We provide clear guidance throughout the return and refund process. All return requests are reviewed according to our Refund Policy to ensure a fair and consistent experience.

Customers are encouraged to contact us before returning any items to receive proper instructions.

Product Information

We strive to present accurate and detailed product descriptions, images, and sizing information. If you need additional details before placing an order, our customer service team is happy to assist.

Issue Resolution

If you experience any issues with your order, including damaged, defective, or incorrect items, please contact us with your order number and relevant details. We will work with you to resolve the issue in a timely and reasonable manner.

Communication

All official communication from Edikted is conducted via email. Please ensure that your contact information is accurate at checkout to receive important order updates and notifications.

Customer Responsibility

Customers are responsible for providing accurate order and shipping information. Edikted is not responsible for delays or delivery issues caused by incorrect or incomplete details provided at checkout.

Contact Us

For assistance or support, please contact:

support@ediktedmall.com